How does AVL offer such great deals on their products?
We are a liquidation center for a major brand and private label manufacturer. The products with a "LIQUIDATION ITEM" status are the very best deals on the site with the same quality as the "STOCKED ITEM" products. Many of these items have been simply over-produced or may be short-dated and are offered at greatly reduced prices in order to liquidate them quickly. So take advantage of the deals while they last.
The products with a "STOCKED ITEM" status are our core products that appear on our site continuously, (for as long as the national manufacturer is producing them). These items, most often, have longer sell dates and are here to fill the gaps when certain items are not available as "LIQUIDATION ITEMS" and are offered at competitive prices.
Either way, AVL is proud to forward these great savings on to you.
Does the "LIQUIDATION ITEM" status mean the item is discontinued?
Sometimes yes, most of the time no. These items are being liquidated for one of the following reasons, (the first reason ranked as the most often applied and the last reason is the least often applied);
Over-production requiring inventory clearance
Items purchased at lower cost, for various reasons, with the significant savings passed on to you, the customer
Short-dated items being liquidated
Package, label or product ingredient changes requiring clearance to make room for the updated items
Items being discontinued from production by the manufacturer.
Where
can I find information about products on this site?
By clicking on any item on any page in this site you will be forwarded to a brief description of the item as well as its benefit as a supplement. If you have more questions about an item, e-mail us and we will do the best we can to provide you with more information.
If
I order by telephone, what is AVL's business hours?
Our current hours of operation are:
Monday through Thursday from 7AM until 4PM (Pacific Time).
If you call during our non-business hours, we have a voice messaging system in which you can leave a message along with your telephone number and then someone will contact you during our next scheduled business hours. If you reach this messaging system during our normal business hours, this means we are with other customers at the moment, so be sure to leave your number and someone will get back to you as soon as possible.
How
does AVL ship its merchandise?
Call our toll free number, (800-328-1022), to place your order along with your special shipping request.
The AVL Website Standard shipping cost to locations within the continental U.S. or Canada are based upon the UPS shipping rates within your time zone. We used a random city's zip code within your time zone to approximate this total using the weight of your order. We chose not to raise our product's prices just to make up for orders with longer distance shipping. For orders in Alaska & Hawaii we used the shipping rates, (based upon weight of the order with insurance), for USPS Priority Service.
If you place your order through our Mail Order Hotline, (800-328-1022), your shipping amount will be exactly whatever UPS charges to ship your order to your zip code, (using the exact total weight of your order). The absolute minimum shipping charge is $5.00. By using the Hotline you can also choose UPS Next Day Air, 2nd Day Air or 3rd Day Select, (if these services are available to your destination).
What about International Shipping?
For
all international deliveries, other than Canada, you must call our Hotline,
(800-328-1022). We can deliver our products to most countries, though
there are a few such as Germany that we cannot ship to due to customs
restrictions. Please note you must first check with the customs department
of your country to make sure these items are allowed for delivery within your
country. If you do not do this and the product is returned to us because
customs refused to allow delivery, we will credit the "product total",
but the delivery charge is not credited because the postal service will
not credit it. Keep in mind, this may include the cost of shipping and the
cost of the return shipping, so it is extremely important that you first check
with your country's customs department before making any international orders.
If you choose not to continue with your order, before or after shipment has been made, e-mail us with your request and we will reply back with instructions. The status of your order determines what steps will need to be taken. (See our Return Policy section regarding orders already received.)
Can I order without using my computer?
Yes, you can order through our Mail Order Hotline at 800-328-1022 or you can use our fax number (760)243-3171. (If you fax an order be sure to call our hotline for a mail order form if you do not already have one.)
What if I do not see an answer to my specific question here?
If you do not see an answer to your specific question here, you can e-mail us or call our Mail Order Hotline at 800-328-1022.